Return & Refund Policy (Digital Products)

Last updated: August 18, 2025

Because our products are digital downloads delivered instantly, all sales are final. We do not accept returns, exchanges, or refunds once an order is completed or a file is accessed, except where required by law.

What we do instead (support-first)

• Non-delivery / download issues: We’ll re-send your download link, fix email typos, and ensure access.

• Missing/corrupt files: We’ll replace the file(s) or provide an alternate format.

• Accidental duplicates: Contact us—at our discretion, we may consolidate or issue store credit.

Buyer Protection (rare verification)

To keep payments safe, a small number of orders may be flagged. If that happens, you’ll get “Quick verification needed for your order #[number]” from Order Verification – Presfx. We only confirm the last 4 digits of the card—never your full card or CVV. Unverified orders may be canceled; any payment authorization will be voided and you won’t be charged.

Before you buy

• Review product details and compatibility (app/version, etc).

• Digital items are limited to 1 per product (one license covers your download).

• Need clarity? Email us first—we’re happy to help.

How to get help fast

Email info@presfx.com with:

• Your order number

• The email used at checkout

• A short description and any screenshots

We aim to reply quickly and get you back to creating.

Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. We’ll post updates here with a new “Last updated” date.