FAQ'S

General Questions

Learn what editing packs are and how they work.

What are Assets?

Editing assets are collections of customizable files designed to help you personalize and modify digital assets to suit your needs. Whether it’s templates, graphics, or other digital tools, these assets offer you everything you need to make edits and tailor the content to your project.

How do I use the assets?


Once you’ve purchased an asset, you’ll receive detailed instructions and guidance along with the files. These instructions will walk you through how to use and customize the files for your project. If you need any further assistance or have questions along the way, don’t hesitate to contact us!

Can I use these packs for commercial projects?

Yes, our packs are licensed for both personal and commercial use, unless otherwise specified. You’re free to use the assets in your commercial projects, but please make sure to review the specific license terms that come with each pack to ensure compliance. If you have any questions about usage rights or need clarification, feel free to reach out!

Purchasing & Downloads

Everything you need to know about buying and downloading your editing packs to receiving your files.

When will I receive my files?

Once your payment is processed, your files will be ready for download immediately. You’ll receive an email with the download link, so be sure to check your inbox (and spam/junk folder, just in case)!

What if I entered the wrong email address and can't access my files?

If you've entered the wrong email address and can’t access your files, don’t worry! Simply contact us with your order details, and we’ll update your email to ensure you can access your files. The sooner you reach out, the quicker we can assist you!

What if I didn’t receive my download link?

If you didn’t receive your download link, don’t worry—it might have ended up in your spam or junk folder. Please check there first. If it’s not there, contact us with your order number, and we’ll promptly send the link to you again. We're committed to making sure you get your files without any delays.

What if the files aren’t there?

If you can't find your files, don’t worry – we’re here to help! Please contact us right away with your order number, and we’ll make sure you receive your purchased files as soon as possible. Our team will work quickly to resolve the issue and get your downloads to you without any hassle.

How do I get my updated asset


We’ll send you an email with a link to your updated assets as soon as they’re available. Make sure to check your inbox (and spam/junk folder, just in case!) for the update notification. If you don't receive it or have any issues, don't hesitate to contact us, and we’ll assist you right away!

How do I re-access my files after purchase?

After purchasing, you can access your files anytime by logging in with the same email address you used at checkout. On mobile, simply click the profile icon in the menu; on desktop, click the profile icon at the top. Then, enter your email and log in to access your downloads directly, without needing to search through confirmation emails.

For security reasons, file access is limited to the email used during checkout. Orders with inaccurate or mismatched checkout details may be placed on hold or blocked.

Please note that your downloads are available for a limited time. You have 2 download attempts for each file, and once those are used, further downloads will be unavailable. If you lose access to your files or exceed your download limit, simply contact us with your order number, and we will provide you with limited re-access to your files.

Returns & Refunds

Understand our refund policy and what to do if you’ve purchased the wrong pack or need help with your order.

Can I get a refund?


Due to the digital nature of our products, all sales are final. However, if you encounter any issues with your order—such as missing files, broken download links, or problems with your purchase—please contact us immediately. We’re committed to ensuring your satisfaction and will do our best to resolve any issues quickly.

What if I accidentally purchased the wrong asset?

If you’ve accidentally purchased the wrong pack, please contact us as soon as possible with your order details. We’ll gladly assist with correcting genuine mistakes. However, please note that exchanges or corrections are only available for valid requests. We reserve the right to verify the circumstances of each case, and any misuse of this policy for additional free products may result in account restrictions. We’re here to help and ensure you’re satisfied with your purchase!

Other Questions

Get details on licensing, commercial use, and how to stay updated on our latest products and offers.

How can I stay updated on new products?

To stay updated on our latest products, exclusive offers, and special releases, be sure to sign up for our newsletter! You can also follow us on social media for real-time updates and announcements. If you prefer, feel free to check our site regularly for new additions. We’ll keep you in the loop so you never miss out!

Didn’t find your answer?

Don't hesitate to contact us

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